How Sellers Can Ensure Successful Deliveries to Buyers.
As a seller, whether locally or internationally, it is crucial to take responsibility for the delivery of your buyer's order. If the item has not been delivered to the buyer, it falls on you to ensure that the item reaches its intended destination. This applies regardless of whether you used a courier service or Royal Mail for the delivery.
Responsibility for Delivery:
If you used a courier service or Royal Mail to send out the item, it is your responsibility as a seller to follow up with them in case of any delivery issues. It is not the buyer's responsibility to chase the courier or Royal Mail to find out what has happened to their order. Any shipping instructions provided by you, the seller, must also be honored to ensure a smooth delivery process.
Steps to Take:
The first step you should take as a seller is to check the buyer's address and confirm that the item was sent to the correct location as stated on the invoice. If the item was sent out using track and trace, make sure to check the current location of the package. Additionally, check your email for any notifications from the courier or Royal Mail regarding delivery issues.
If the buyer's delivery details are correct and the item has not been delivered, contact the courier or Royal Mail to inquire about the whereabouts of the order. Sellers who claim that the order was successfully delivered must be able to provide evidence to support this claim, as BNSBids may request proof in case of disputes.
Resolution for Undelivered Items:
If the item has not been delivered to the buyer, they have the right to request a re-delivery or a full refund. It is in the best interest of both the seller and the buyer to use track and trace for all deliveries and returns to avoid any complications.
In the event that a delivery issue arises, sellers should communicate clearly with the buyer to explain the situation. Transparency is key in ensuring that the buyer understands the circumstances surrounding the delivery problem. Even if the buyer requests a full refund, the seller must comply and refund the payment using the same method originally used for the transaction.
If the Item is Being Shipped International:
If the buyer has bought something from outside their country, they might need to pay VAT, customs duty, or other fees relating to items being imported. It's essential that the buyer is a aware of these potential charges when making a purchase. The buyer won't get their item until they have paid these fees. The company that’s delivering the item should send the buyer a bill detailing what needs to be paid.
Seller should state this information in the listing description so that buyer's are aware of these potential charges before making a purchase.
Sellers must take proactive steps to ensure the successful delivery of their buyer's orders. By following up with courier services or Royal Mail, honoring shipping instructions, and communicating effectively with buyers, sellers can establish trust and credibility in their transactions. Remember, the buyer's satisfaction should always be a top priority, and resolving delivery issues promptly and professionally is essential for a positive selling experience.
Additional Information.
Handling Refunds, Returns, and Exchanges.
