When it comes to making purchases, buyers often rely on returns policies to ensure that they can easily return or exchange items if they are not satisfied with their purchase. However, it is important for buyers to understand that they have a responsibility to follow these returns policies in order to ensure a smooth and successful return process.

If a sellers item hasn't been returned yet:

Contact the buyer to find out where the package is.

Seller return address, The buyer can view & Print invoices just the same as the seller can making the return simple for buyers.

We have recommended that seller state in there returns policy that buyer must use track and trace when returning item, this provides evidence that the item(s) has been sent out for returns back to the seller.

What happens if the buyer used the item, or it's damaged while it's being returned:

It's the buyer's responsibility to make sure that the item is returned in the same condition it was received in.

Buyer should ensure that the item is packed properly and protected against damage during delivery. Sellers may deduct an amount from the buyer's refund to cover the loss in the item's value.

What happens if the buyer doesn't send the item back:

If the buyer doesn't send the item back then you do not need to send any refund back to the buyer.

If a buyer decides to keep the item:

If a buyer has changed their mind about requesting a refund, the buyer should send the seller a message to let them know as soon as possible.