This page is a part of our Terms of Use and Privacy Notice.

This page explains the listing condition and rules that you must follow when listing items on BNSBids.

As a seller, (business or Personal) you must provide great customer service and honour the information you provide about any item or service you list for sale.

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Listing Conditions.

• All Listing must be accurately categorised. Buyers may not find your item if it's not categorised properly.
• You must accurately describe all terms of sale.
• All titles, descriptions, and images must accurately represent the actual item or services that is for sale.
• Listings may not contain URLs that direct users off of BNSBids.
• Videos must only represent the actual item or services that is for sale. (Supported video extensions: mp4, flv and mov)
• Images must only represent the actual item or services that is for sale
• If your item listing requires specific labeling, you must comply with the requirements.
• If including variations such as different colours or sizes, make sure you can fulfill such variations set up by you.
• The condition of the item must accurately represent the actual item or services that is for sale.

If offering the option for personalised items you must provide instructions for the buyer.
If you are listing handmade item then refer to our handmade items policy for more information. 

Make sure you follow our Text, Images, Video Content Policy
By listing items or services you agree that you have read our prohibited and restricted listing policy

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Communication and Feedback.

Communication;

Sellers must not communicate to do any of the following:

• Sending unsolicited advertising or donation requests.
• Abusing any member or violating our Terms of Use when posting content.
• Contact any member after they have explicitly asked you not to.
• Interfere with a transaction between other buyers and sellers.
• Include URLs in the comments.

Sellers are Required To;

Respond to buyers in a timely manner.
Resolve buyer disagreements or order issues in a responsible manner.
Honour the terms of sale as stated by you.

Feedback for Buyers: 

Sellers must leave buyers feedback after a successful transaction.

This helps provide confidence to other potential buyers, leaving feedback that best describes the transaction will in return prompt the buyer to leave good feedback for you as a seller.
Click here to learn more about submitting feedback.

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Item Price and Payment Methods:

Item Price;

Set the amount buyers will pay for your item. Make sure you select your preferred currency.

If you created variations, you can add prices for each variation.

Note: The price total shown on the invoice is the price the buyer pays.

Price gouging; Increasing the price of goods and services when demand is high and supplies are limited is unfair and is not allowed.
Price Manipulation;  Manipulation is activities where price doesn't reflect the transaction value.

Seller must NOT include any price in any description filed.

Payment method;

We allow only payment gateways (for example – PayPal)

• The seller must include their payment email address to send and receive payments.
• Business sellers must include their business payment email address to send and receive payments.

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Local Sales Tax and Import Taxes, Customs Duties.

If your not VAT/TAX registered and/ or you do not ship items outside your local country then this doesn't apply to you.

Import Taxes, Customs Duties

When a package is delivered internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are typically due once the package arrives in the destination country. 
Sellers are responsible for complying with the laws and regulations of the country of destination. Generally, the buyer is responsible for paying customs duties on receipt of the package

We have teamed up with a TAX Agent to help with import VAT obligations in countries you ship to.
Guide on International import tax, or customs duties.

Local Sales Tax:

As a seller on BNSBids, you might need to charge tax on your sales, and then report and remit those taxes to your government. We have pre-setup many default tax rates for each country/state, Sellers can use our tax system to handle the most common sales taxes automatically, the tax is automatically calculated at the Point-Of-Sale (POS) with the total sale price pair item sale, including shipping cost and other costs.

You can use our tax system locally or Internationally. you can apply one or multiple tax rates to one listing at a time. only residents them selected tax destination county/state will see the tax rate. buyer outside them tax destination will not see the tax rate, meaning no taxes will apply to them should they buy your item or services.
A Comprehensive Guide About Local VAT.

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Shipping, and Returns.

Item Location;

The item location is automatically pre-filled with your existing registration location details (Country, State, and Zip Code),

• Sellers must make sure that the buyer has a clear understanding of the location of the item or service.
• Buyers will have a good idea about the post/shipping charges and times.
• If your item or service is at a different location you are required to update the location.

Post/shipping;

• State their handling times.
• Send items out for delivery as stated by you. (unless the buyer is collecting the item)
• State if you offer or use item track and trace. We recommend using track and trace, it provides confirmation of delivery.

It's important to include the information relating to post/shipping such as;

• Pick-up method (No pick-up, Buyer can pick-up, Buyer must pick-up)
• Postage Amount / Methods (if using item-based shipping)
• Item Weight (if using shipping carriers)
• Insurance value (optional)
• Shipping instructions (optional)

You can use ShipStation to manage every aspect of shipping items.

Shipping outside your local country;

Items being Shipped outside your local country must include (DDP) Delivered Duty Paid.

all duties, taxes, and import fees are covered upfront by you (the seller), so your buyer know exactly what they will pay at checkout.

This means:

• No surprise bills from the courier
• Faster and smoother delivery to your buyers

Returns Policy;

• All business sellers are required to create a minimum 14-day returns policy.
• All Personal sellers (non-business) must still accept item returns if there is a problem and it's the seller's fault.

Should there be a problem, such as an item being damaged, faulty, defective, or not as described, it's the seller or retailer's responsibility to provide the buyer with an alternative or full refund, including and return postage cost.

Learn more about adding a returns policy.

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Binding Sales.

All sales are binding. If a seller receives a purchase request the seller is obligated to complete the transaction with the buyer unless there is an exceptional circumstance, such as;

• The buyer fails to meet the terms of the listing.
• You cannot authenticate the buyer's identity.
• There is no response from the buyer.
• The buyer is requesting an unknown payment method.
• There is a problem with the item.
• There is a delivery issue.

If you are unable to complete an order, you must notify the buyer and cancel their order.

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Buyers/Sellers' Personal Information.

You are responsible for protecting members' personal information you receive or process and comply with all relevant legal requirements.

• You must not use any member's personal information other than for the purpose of completing the transaction, including item collection or delivery.
• You must not visit the member's address unless invited and agreed upon by the buyer.