As stated in our terms of use and listing conditions page, all sales are binding. If a seller receives a purchase request the seller is obligated to complete the transaction with the buyer unless there is an exceptional circumstance, such as:

• The buyer fails to meet the terms of the listing.
• You cannot authenticate the buyer's identity.
• There is no response from the buyer.
• The buyer is requesting an unknown payment method.
• There is a problem with the item.
• There is a delivery issue.
• There is a product recall.

Closing your listing early can happen for a multitude of reasons. Perhaps you have sold the item through another platform or offline, and you no longer have the item available for sale. In this case, it is crucial to close your listing to avoid any confusion or potential buyers still trying to purchase the item.

We don't recommend closing your listing unless you have a good reason to. If you are unable to complete an order, you must notify the buyer and close the listing, if the buyer has sent payment, you must refund the buyer within 3 working days.

Alternatively, you may contact the buyer and offer a similar item - the buyer doesn't need to accept the item.

All refunds must be done directly from the payment processor used, for example if PayPal was used, you would need to send payment back directly from your PayPal account. 

To close your listing, follow the below steps:

1. From your account Members Area > Selling select "Open".
2. Click the checkbox next to each listing. (left-side of the picture)
3. Scroll down to the bottom and click the Close button. (or Delete)
4. Next, a popup window will ask you to confirm the selected, Click Cancel or Ok to proceed.

All closed listing will be saved on your Closed listing page.

Note: When deleting a listing from your account, the listing will not be deleted from our database. This means that we still have access to the listing and all related activity.