What do I do if I have issues with my item?

Dealing with item issues can sometimes be very stressful and other times it's straight forward, it's always best just to try and stay calm and explain the situation clearly.

If you receive the wrong item or the item is damaged, faulty, defective, missing items, or not as described in the listing.

The first step to take is:

• Login to your account and on your purchase page locate the item, then select the item title to reopen the item details page
• Check the listing to make sure there are no issues stated in the description or shown in the image.

If there are issues stated in the description or shown in the image you should see them.
Sellers are not able to make any Edits to sold items.

If the issues you have with the item match the description and images of the item you received then there is nothing you can do.
Buyers are responsible for reading the description in full and checking images of the item before committing to buy items via bidding or buy it now.

If the issues you have with the item are not stated in the description or shown in the images then you must contact the seller.

Send the seller a message and let them know about the issues with the item, the seller has 7 working days to offer a solution.

The seller must offer to correct the issue, If the seller has not replied or offered a solution within this time (7 working days ) then send
a message asking for your money back, the Seller must give you a full refund including any delivery or VAT costs within 30 days of purchase.

It's always better to communicate and try to keep calm and allow the seller to correct any issues.

The seller may offer the following solutions:

• The seller may offer a partial refund and you keep the items.
• The seller may ask you to return the items for a full refund.
• The seller may send the missing item(s).

Note: The seller may be on vacation - sellers can enable vacation mode to leave a message, the message will appear on all your listings which will let visitors know that they are currently on vacation.
The seller is required to include a return date and include information related to their return.

You can report a seller to BNSBids.
You can open a payment dispute with your processor.