Please note that payment disputes are time-sensitive. For current deadlines please contact the payment processor. Failure to do so could result in your claim being rejected.
Note: We aren’t involved in the process at any stage - this is between you and your payment processor
For guidelines for PayPal protection programs, visit the appropriate website using the link below.
For other payment gateways, that do not offer any protection programs, contact your debit or credit card provider directly to file a dispute on the purchase.
Payment Gateway List:
Authorize.Net. Authorize Buyer Protection guidelines and instructions.
Coinbase. Coinbase Buyer Protection guidelines and instructions.
Nochex. Nochex guidelines to cancel a payment.
Paymate. Paymate Buyer Protection guidelines and instructions.
SagePay (name change to Opayo). SagePay guidelines and instructions.
2Checkout (name change to Verifone) 2Checkout guidelines and instructions.
WorldPay. WorldPay guidelines and instructions.
Report the Seller:
You can report a seller to BNSBids simply by locating the item within your purchase page, selecting the title to reopen the details page and select the Report Tab.
We will check messages and contact the seller to help encourage both buyer and seller to work out a solution that is satisfactory to both parties.
If any buyer or seller does not follow our marketplace rules or laws relating to their buying and selling activity, we will remove them from BNSBids.
